- How do I renew my license?
The best way to renew your Pure Access Cloud license is to contact the original installer you purchased the license from. Upon registration, their information was added under the settings tab in the Pure Access software.
If you select settings, you should see Integrator Information with the populated data.
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- How do I know when my license is due?
Email reminders are sent at 30, 15, 5, 3, and 1 day before the license is due for renewal. Who receives them depends on the license type:
License Type Who Receives the Notification Stand Alone Licenses (PAC-1-1, PAC-1-5, PAC-6-20) All active Administrators will receive the notification emails at their established web-access email addresses. RMR Licenses Only the Administrator Email address listed in the Parent RMR Tenant Information settings receives the notification emails.
In addition, a notification banner will populate in the application showing how many days are left until the license is due for renewal.
To view the license expiration date, navigate to the Tenant Information section within the tenant’s settings. Here you can see the license type and other relevant information list listed for you.
- How do I know what license I have?
This information is housed in the Tenant Information section within the tenant’s settings. The
license type will reflect the size and number of doors your license allows.
- How do I update my contact information?
Select the settings button and you can update the integrator information at any time. You must have administrator access to update this information.
- What if I don’t know who my installer is?
If the integrator information is not filled out, call 800-581-0083 and we can assist with connecting you to your installer.
