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Assigning Dashboards to an Area
Settings » Areas » How to Configure Areas » Assigning Dashboards to an Area
Navigate to the Dashboards page from the left navigation bar. Hover over the name of the dashboard you want to edit and choose (or create a new dashboard). From the Area drop-down menu, select the area with which this dashboard needs to be…
Assigning Groups to an Area
Settings » Areas » How to Configure Areas » Assigning Groups to an Area
User Group Navigate to the Users page from the left navigation bar. Select the User Groups tab, then click on next to a user group to view its configuration. From the Area drop-down menu, select the area with which this group needs to be associated. Then click…
Assigning Users to an Area
Settings » Areas » How to Configure Areas » Assigning Users to an Area
Edit a User. Choose the appropriate Area from the Area drop-down menu. Click
Assigning Events to an Area
Settings » Areas » How to Configure Areas » Assigning Events to an Area
Edit an Event. Choose the appropriate Area from the Area drop-down menu. Click
Assigning Access Points to an Area
Settings » Areas » How to Configure Areas » Assigning Access Points to an Area
Navigate to the Access Points page from the left navigation bar. Click next to the Access Point you want to edit. Then choose Edit Access Point. From the Area drop-down menu, select the area with which this access point needs to be associated. Click…
Assigning Weekly Rules to an Area
Settings » Areas » How to Configure Areas » Assigning Weekly Rules to an Area
Edit a Weekly Rule. Choose the appropriate Area from the Area drop-down menu. Click
Holidays
Access Control » Holidays
When a day is set as a Holiday, standard Weekly Rules configured with a “Non-Holiday” schedule will be overridden. *If an access point is following a weekly rule that is configured to run “Always”, the door will follow this rule on days set as a Holiday in the…
Holidays Report
Reports » Holidays Report
The Holidays report provides an overview of all currently scheduled holidays in the system. This report contains the following information: Holiday name Start date End date Description (can be changed by editing the holiday under Access Control) You can use the…
Managing Area Administrators
Settings » Areas » Managing Area Administrators
There are two steps to adding an Administrator to an Area: Enable Web Access Grant Area access to the User: Click from the left-side menu. Click Areas from the top navigation. Click next to the Area to which you want to add the Administrator. Select the…
Configuring an Access Point
Access Points » Access Point Main Page » Configuring an Access Point
Configure Now When selecting Configure Now (within the Create Access Point wizard), you will be immediately directed to a new dialog box where you can configure the access point and then run through tests. These options will vary depending on the device type. Here are…
Deleting an Access Point
Access Points » Deactivate Access Point » Deleting an Access Point
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a tenant will also clear all history events from the database. Instructions Navigate to the Access Points screen If deleting…
Linking to ENGAGE
Settings » ENGAGE » Linking to ENGAGE
Overview In order to add ENGAGE devices to your Pure Access tenant, you must first establish a relationship between the tenant and an ENGAGE site by linking them together. !Linking to ENGAGE will permanently change the way your tenant functions to ensure the most…
Setting an External Keypad Site Code
Settings » Credential » Bitmasking » Setting an External Keypad Site Code
Navigate to the Settings tab: Click the Credential tab. Input the desired 3-digit code next to External Keypad Site Code then click . *You will also need to configure this same code onto the reader(s) tied to any IP-Bridges. Failure to do this will result in…
Guide for adding an IP Bridge
Setup and Configuration » Wiring and Hardware Installation » IP-Bridge Installation Guide » Guide for adding an IP Bridge
The attached document here is a step by step guide with screenshots to aid in adding an IP Bridge to your Pure Access system Guide to commissioning an IP Bridge
Replacing an Access Point with Another Device
Access Points » Deactivate Access Point » Replacing an Access Point with Another Device
In order for a device to be replaced with another device, it will first need to be deactivated. Navigate to the Access Points screen From the deactivated access point you wish to replace, select the to view more actions Select Edit Access Point The MAC Address…
Inviting Users to ENGAGE
Settings » ENGAGE » Inviting Users to ENGAGE
Preconditions: The Pure Access Tenant must have already been linked to ENGAGE. Users must have web access permissions before they can be invited to ENGAGE. Inviting Pure Access Users to ENGAGE In the Pure Access application, Navigate to Settings >…
How to Configure Areas
Settings » Areas » How to Configure Areas
By default, every Pure Access tenant is automatically configured with a single area named “COMMON”. In this default state, every object in the tenant (groups, access points, users, schedules, etc.) is automatically added to the COMMON area. Once another area is…
PAM to PAC Migration Guide
Getting Started in Pure Access » PAM to PAC Migration Guide
The attached document can be used as step by step guide to migrating your Pure Access Manager system to the Pure Access Cloud solution. Pure Access Manager to Cloud Migration Path
Migrate Credentials (Legacy to ENGAGE)
Users » Manage Credentials » Migrate Credentials (Legacy to ENGAGE)
After linking an existing tenant (with active credentials) to ENGAGE, each credential will need to be migrated before it will function at an ENGAGE device (Schlage RC, LE, NDE, etc.). Process: Navigate to the Users page Select from 1 to a maximum of 10 users with…
Configuring Keypad Site Code on an R-1 Reader
Settings » Credential » Bitmasking » Setting an External Keypad Site Code » Configuring Keypad Site Code on an R-1 Reader
Power cycle the R-1 reader. Within one minute from powering on the unit, enter: 8 8 8 8 9 9 9 9 The LED will turn green and the keypad will beep three times. Within five seconds, enter # followed by any three-digit facility code: _ _ _ The LED will turn green…
Migrating from One Tenant to Another
Getting Started in Pure Access » Migrating from One Tenant to Another
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Add Access Point to Access Point Group
Access Points » Access Point Groups » Add Access Point to Access Point Group
Method 1 Navigate to the Access Points page Select then click Add Access Point to Access Point Group From the Add Access Point to Access Point Group dialog: Select the desired group from the drop-down list Select one or more access points from the drop-down…
Pushing Bitmask Setting to All Readers (PAM)
Settings » Credential » Bitmasking » Setting a Bitmask » Pushing Bitmask Setting to All Readers (PAM)
Navigate to the Settings tab. Click the Credential tab under General Settings. Select any other mask (so that the button appears), then return to the desired/original bitmask. Click . Input your password when prompted then click Confirm Change. *The selected…
Step by Step Guide to using Areas
Settings » Areas » How to Configure Areas » Step by Step Guide to using Areas
The attached document can be a useful guide when using Areas to allow management of distinct Access Points (doors) and Users (people) and assigning login rights to Users. Areas in Pure Access
Using the Mobile Credential to Unlock a Door
Users » Manage Credentials » ISONAS Mobile » Using the Mobile Credential to Unlock a Door
ISONAS Pure Mobile App When a user approaches an ISONAS hardware device, they must have Bluetooth® Low Energy (BLE) as well as location services turned on in order for the phone to communicate with the ISONAS hardware. Open the ISONAS Pure Mobile app on your…
Pushing the Current Bitmask Setting to All Readers
Settings » Credential » Bitmasking » Setting a Bitmask » Pushing the Current Bitmask Setting to All Readers
Navigate to the Settings tab: Click the Credential tab. Click the button. *The selected bitmask will be pushed out to all connected devices on the tenant. Note that this feature was added in Pure Access 3.1.0 and is not currently available in Pure Access…
Appendix A: Linking ENGAGE Site to Pure Access
Appendix A: Linking ENGAGE Site to Pure Access
*If you are using a Schlage RC only system, this does not apply. *If you are using an ISONAS Only system with RC-03, RC-04, and IP Bridges, before you link an ENGAGE site to Pure Access Cloud, please read the below information to make an informed decision to proceed. …
User Roles
Users » Manage Web Access » User Roles
What do the pre-defined roles provide access to? Integrator: Provides access to view and modify all aspects of the tenant, has access to all areas, and can create sub-tenants (RMR license). Administrator: Provides access to view and modify all aspects of the…
Create Weekly Rule
Access Control » Weekly Rules » Create Weekly Rule
Navigate to the Access Control page Hover over and then choose Create Weekly Rule Enter a Name, Description (optional), select a Rule Type, and choose an Area (if applicable); then click Choose the User Group or Users who should be included, then click…
Access Control
Access Control
The Access Control section allows you to control who has access to which access points and at what time. At the top, you will see two tabs: Schedules and Custom Rules. Schedules consist of Weekly Rules, Events, and Holidays. Custom Rules are if-then rules that…
Send Commands
Online Interface » App Bar » Send Commands
There are multiple commands that can be sent to readers from the App Bar. A Compile command will need to be sent to your devices when changes are made to users, rules, or access points. An Admit, Lock Down, Schedule, or Unlocked command can be sent to individual…
Previous Releases
Release Notes & Current Firmware » Release Notes » Previous Releases
February 11, 2026 Fixed an issue where users could see activity in the dashboard History widget for areas they don’t have permission to access. Activity is now properly restricted to only show events from areas the user is authorized to view. Fixed a…
IP Addressing
Setup and Configuration » Network Configuration and Troubleshooting » IP Addressing
The recommended setting for ISONAS hardware devices connecting to Pure Access is Dynamic Host Configuration Protocol (DHCP). When using DHCP, ensure that the DHCP has the correct default gateway and DNS address configured. These settings are critical for the device to…
Reports
Reports
There are a variety of reports that can be utilized within Pure Access. Depending on the report being run, they can be sorted by start date and end date, filtered by users, access points, event types, badge information, and/or areas. All reports can be exported as a…
Edit Holiday
Access Control » Holidays » Edit Holiday
Navigate to the Access Control page Find the holiday you wish to modify: From the weekly view, click on the holiday to bring up the information pop-out, then click From the list view, select the under Actions then click “Edit” Make the…
Getting Started in Pure Access
Getting Started in Pure Access
Logging into a Pure Access Cloud tenant Bitmasking Configuring Areas (optional) Managing Users Managing Access Points Configuring Schedules, Weekly Rules, Events and Holidays Setting up Dashboards Setting up Widgets
Create Holiday
Access Control » Holidays » Create Holiday
Navigate to the Access Control page Hover over the quick dial and then choose Create Holiday Enter the details into the Create Holiday dialog Name: name of the holiday Description: a description of the holiday (optional) Toggle the slider for Does this…
Areas
Settings » Areas
Areas are “containers” which are used to segment a Pure Access tenant for administration purposes. Areas are not used for designating access control; configuring them is optional. Areas should only be used if administrative segmentation is needed to protect the…
Edit User
Users » Edit User
Click the Users tab on the left side navigation. Select next to the User you want to edit and then choose Edit User. Edit the profile as necessary. Drag an image file to the Profile Image area to add a photo. Click . *To replace an existing image, drag a…
Adding a Schlage device using ENGAGE
Access Points » Access Point Main Page » Adding a Schlage device using ENGAGE
In order to commission Schlage devices in Pure Access, you’ll need the ENGAGE mobile app from the iOS App Store or the Android Google Play Store. After installing, you’ll need to log into the ENGAGE mobile app using the account that had been created or linked…
Create Access Point Group
Access Points » Access Point Groups » Create Access Point Group
Navigate to the Access Points page Select then click Create Access Point Group From the Create Access Point Group dialog: Input a name Select an area (if applicable) Input a description (optional) Select an access point or access points that should be…
Create User
Users » Create User
Click the Users tab on the left side navigation: Hover over to show the Users menu. Select Create User. Fill in the users information. The Notification Email field allows users who do not have web access to receive email notifications for Alerts,…
Create Event
Access Control » Events » Create Event
Navigate to the Access Control page Hover over the quick dial and then choose Create Event Enter the details into the Create Event dialog Name: name of the event Description: a description of the event (optional) Area: choose an area (if…
Sync Report
Reports » Sync Report
The Sync Report allows property staff and integrators to identify which devices on a property have or have not been successfully synced since a specified date and time. This report is useful in a variety of situations, including: Tracking sync progress after a lost…
Importing Users into Pure Access Manager
Users » Create User » Importing Users » Importing Users into Pure Access Manager
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Weekly Rules
Access Control » Weekly Rules
Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…
Setting up Web Access for a User
Users » Manage Web Access » Setting up Web Access for a User
Web access rights allow a user to log into and manage a tenant. Click the Users tab on the left side navigation Select next to the User you want to configure and then choose Manage Web Access Permissions: Select the Web Access slider Enter the email…
Importing Users into Pure Access Cloud (non-Engage tenant)
Users » Create User » Importing Users » Importing Users into Pure Access Cloud (non-Engage tenant)
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Why Use Areas?
Settings » Areas » Why Use Areas?
Overview A tenant may have certain administrators who need to see/administer some doors for their building or local area, but not others. These administrators would be assigned to the area(s) with which they require “View” or “Manage”…
Edit Access Point
Access Points » Access Point Main Page » Edit Access Point
Click the Access Points tab on the left side navigation Select next to the Access Point you wish to edit, then choose Edit Access Point Here, you can see: MAC Address Name Ensure it meets our requirements. 1-20 characters Letters, numbers, and…
Create User Group
Users » User Groups » Create User Group
Click the Users tab on the left side navigation: Hover over the speed dial icon then select Create User Group. Enter the information for the group: Name: meaningful name for the group Area: appropriate area for the group (if applicable) Description:…
User Export Report
Reports » User Export Report
The User Export report allows you to review and/or export user data in PDF/CSV format. This report contains the following information: First Name Last Name When the user was created (date and time) Email address (notification email) Area Employee ID User…
Create Dashboard
Online Interface » Dashboards » Create Dashboard
From the main page, hover over and then choose “Create Dashboard”. Enter a name and choose the Area (if applicable) and/or User Group for whom the dashboard should be visible, then click . When the new dashboard is created, there will be four…
Using the Configuration Tool
Setup and Configuration » Configuring ISONAS Devices » Using the Configuration Tool
Download the latest version of the Configuration Tool. Note that you will need a Windows PC to run this application. Clicking on will find any ISONAS devices on the local area network. If no devices are discoverable, you will need to ensure that the configuration…
Adding a Reader Controller (legacy device)
Access Points » Access Point Main Page » Adding a Reader Controller (legacy device)
Navigate to the Access Points page Hover over the speed dial button and then select Create Access Point For a device that is plugged in and discoverable on the network: Select “Yes” to the question “Is your device ready to…
Events
Access Control » Events
In addition to your normal weekly schedules, you may wish to set up events. Events are used to override weekly rules. An event can be set for a minimum of one minute up to an entire day. Event Types Lock: locks an access point or access point group (overrides an…
Custom Rules
Access Control » Custom Rules
Custom Rules provide the ability to set IF, THEN actions in the system. This feature allows you to script a process to trigger the desired response to a specific event/action. You will be allowed to choose if an action/event occurs to a specific door, person, or…
Manage Web Access
Users » Manage Web Access
In order to log into a Pure Access Cloud tenant, your user profile will need to be configured for web access and have sufficient user roles assigned. If either of these criteria are not met but your user profile should be able to log in, an Integrator or an…
Extended Open
Alerts » Alert Types and Setup Procedure » Extended Open
Extended Open is an alert that is intended to notify the user that a door was left open for an extended period of time. Causes This alert will trigger when a door is open past its latch interval plus the extended open threshold. If a door is forced open thus…
AUX/REX Alarm
Alerts » Alert Types and Setup Procedure » AUX/REX Alarm
AUX Alarm or REX Alarm are alerts that are intended to notify the user that an AUX or REX device has been triggered. Physical Requirements To utilize this alert, an AUX/REX device will need to be installed and configured in the access point’s settings. Setting…
Custom Rule Conditions
Access Control » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
RC-03 Installation Guide
Setup and Configuration » Wiring and Hardware Installation » RC-03 Installation Guide
Here is an installation guide for the RC-03 in PDF format. For information on how to add an RC-03 to Pure Access, please review the Managing Access Points section.
RC-04 Installation Guide
Setup and Configuration » Wiring and Hardware Installation » RC-04 Installation Guide
Here is an installation guide for the RC-04 in PDF format. For information on how to add an RC-04 to Pure Access, please review the Managing Access Points section.
Bitmasking
Settings » Credential » Bitmasking
Resources Verifying the currently set bitmask. Discover and set a bitmask. Pushing bitmask settings to all readers. Pushing bitmask settings to all readers in PAM 2.12.2 or below. Setting an external keypad site code. Configuring site code on an R-1…
Tamper
Alerts » Alert Types and Setup Procedure » Tamper
Tamper is an alert that is intended to notify the user when the reader needs to be visually inspected as it may have been tampered with. In order to reset the tamper alert you will need to re-calibrate the reader’s tamper sensor. Setting the Tamper…
Unauthorized Open
Alerts » Alert Types and Setup Procedure » Unauthorized Open
Unauthorized Open is an alert that is intended to notify the user that a door has been opened without a valid admit. Causes The main cause of this alert would be a forced entry where someone opens the door in a way that breaks the contact on the door position sensor.…
Wiegand Interface Module (WIM)
Setup and Configuration » Wiring and Hardware Installation » Wiegand Interface Module (WIM)
The Wiegand Interface Module (WIM) is an add-on device available from ISONAS. Function: It allows connecting an external, Wiegand-only reader to the serial port on an RC-03. A credential presented on the Wiegand-only reader is treated like a presentation on the…
Release Notes & Current Firmware
Release Notes & Current Firmware
September 23, 2025 Features & Enhancements Updated the descriptions for credential Special Properties programming to be clearer and more descriptive. Bug Fixes Fixed a bug that prevented an Alert notification from appearing in the web app until you…
Alerts
Alerts
Alerts are used to notify administrators that there is an event in their system that is not following the current rules and may require further investigation. To view/modify your alerts, select the Alerts tab from the left: From here, you can see all alerts…
RMR License
Getting Started in Pure Access » Pure Access Cloud » RMR License
An RMR license will allow an integrator to create and manage subtenants under their parent tenant. Each subtenant will have its own distinct administrators, users, access points, etc. *We advise against using a parent tenant for access control. Please create a new…
IP-Bridge Installation Guide
Setup and Configuration » Wiring and Hardware Installation » IP-Bridge Installation Guide
Here is an installation guide for the IP-Bridge in PDF format as well as the insert that comes in the box. For information on how to add a bridge to Pure Access, please review the Managing Access Points section.
Toggle Credential
Users » Manage Credentials » Special Credential Properties » Toggle Credential
The toggle property allows a credential to “toggle” a door between an unlocked and locked state resembling a physical lock and key. It cannot, however, be used to override an Auto-Unlock nor Auto-Unlock w/ Badge rule. Toggle lock can only reset a toggle…
Keypad Entry
Users » Manage Credentials » Keypad Entry
If you have a keypad device and would like to assign an entry code to a user, you can do so manually or you may generate a randomized PIN. Enrolling Manually Navigate to the Manage Credentials dialog for a user Select “Keypad Entry” from the Credential…
Basic Firewall Information
Setup and Configuration » Network Configuration and Troubleshooting » Basic Firewall Information
When connecting ISONAS hardware devices to Pure Access™, the device (client) initiates the connection to the software. This setting is “Client Mode” for reader-controller devices (see figure 3 below). Since the device initiates the connection out to Pure Access,…
DPS Generated Alerts and Audits
Alerts » DPS Generated Alerts and Audits
The door position sensor (DPS) indicates whether a door is open or closed. Using DPS allows certain events at the door to be tracked and trigger alerts and audits. DPS is supported by the following locks: Legacy (RC-04, IPBridge) Engage locks (NDE, LE, RC) When…
Connectivity Test
Setup and Configuration » Configuring ISONAS Devices » Using the Configuration Tool » Connectivity Test
The Connectivity Test is meant to ensure that your network environment is properly configured and ready to add ISONAS devices. This will save time during set up by limiting network troubleshooting and narrowing potential networking configuration changes that may…
Cannot Log into Pure Access Tenant
Getting Started in Pure Access » Pure Access Cloud » Cannot Log into Pure Access Tenant
If you’re unable to log into your tenant because either your password is not working or it has been forgotten, you will need to click on the Forgot Password link from the Pure Access Cloud login page. Once you’ve filled out the email address associated…
Additional API Information
Settings » API » Additional API Information
Errors Isonas uses standard HTTP responses to indicate the success or failure of an API request. In general, codes in the 2xx range indicate success, codes in the 4xx range indicate an error that failed because of the the information provided (e.g., a required…
Two-Factor Authentication
Settings » Global Settings » Two-Factor Authentication
Two-Factor Authentication adds an additional layer of security for important points in your access control system. Two factor is compatible with the following hardware devices: Schlage RC, RC-04, RC-03, and IP-Bridge v2.0. Note: Two-factor authentication is not…
Discovering Units
Setup and Configuration » Configuring ISONAS Devices » Discovering Units
If no devices appear after clicking the button or you do not see all devices, check the following items: Verify that all devices are powered up and fully booted. A fully booted RC-03 will have the top LED on with a color of red. A fully booted IP-Bridge will have…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Fail Safe
Glossary » Fail Safe
Fail safe access points are unlocked when power is removed. Fail Safe will revert to an ulocked state if there is a power outage. Power is applied to lock the access point. Most access points provide free egress whether they are fail safe or fail…
Dashboards
Online Interface » Dashboards
The dashboard in Pure Access allows you to monitor your system in real-time, take actions on specific doors or groups of doors, and provides the ability to search and find events quickly. You can create an unlimited number of dashboards for various…
Factory Resetting a Device
Setup and Configuration » Wiring and Hardware Installation » Factory Resetting a Device
To factory reset an RC-03, RC-04, or IP-Bridge; you will need to hold the reset button down for approximately 15 seconds. The location of the reset button differs from device to device. RC-03: Small horizontal button above the RJ-45 input. RC-04: Small round button…
Additional Troubleshooting
Setup and Configuration » Network Configuration and Troubleshooting » Additional Troubleshooting
ISONAS DEVICES General Do you have port 55533 open to the internet or at least open to isonaspureaccesscloud.com? If you are using the on-premise version of Pure Access, is port 55533 open across your enterprise? How is your latency? If the latency to the…
Tenant Select
Online Interface » App Bar » Tenant Select
If a web access user has an account in multiple tenants, the Tenants selector will be available. Simply click or tap then make a selection from the list to be redirected to that tenant.
Lock Down
Glossary » Lock Down
When an Access Point is in Lock Down mode, access will be denied to all but Pass Through credentials.
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. Click on one of the three Placeholder Widget panels. Alternately, hover over and then…
Configuring the Advanced Security Module (ASM)
Access Points » Access Point Main Page » Configuring an Access Point » Configuring the Advanced Security Module (ASM)
Navigate to the Access Points page Select next to the Access Point for which you need to configure the ASM, then choose Edit Device Settings Toggle the ASM slider to the on position Note: When using an ASM, the Fail Mode must be set to “Fail…
Deactivate Access Point
Access Points » Deactivate Access Point
Method 1 Navigate to the Access Points screen From the access point you wish to deactivate, select the to view more actions Select Deactivate Access Point Method 2 Navigate to the Access Points screen From the access point you wish to deactivate, select the…
Configuring ISONAS Devices
Setup and Configuration » Configuring ISONAS Devices
Overview The ISONAS Hardware Configuration Tool is a program that allows an installer to configure ISONAS devices to connect to Pure Access. This application can be downloaded by clicking here. The tool broadcasts out on the local network to discover ISONAS hardware.…
Badge
Users » Manage Credentials » Badge
There are two methods of adding a badge/fob to a user: manually and by presentation In a tenant not linked with Engage: Enrolling Manually In order to add a badge manually, you will first need to ensure that the bitmask on the tenant is set correctly. !If badges…
Two-Factor History Events
Settings » Global Settings » Two-Factor Authentication » Two-Factor History Events
All new two-factor events will be available in your existing dashboard widgets and history reports. When globally enabled, you’ll be able to add or remove two-factor events using filters on applicable widgets and reports. Two-factor history events: Event…
Time Limit
Users » Manage Credentials » Special Credential Properties » Time Limit
Time Limit is used to limit the time during which a credential will be active. Select the Time Limit slider. Choose the Start Date, Start Time, End Date, and End Time. Click . The NDE, LE and Schlage RC only support credential activation and expiration time…
SMTP Configuration (Pure Access Manager)
Getting Started in Pure Access » Pure Access Manager » SMTP Configuration (Pure Access Manager)
In order to configure email/SMTP for receiving alerts, password resets, and web access invitations in Pure Access Manager, please follow the below steps. Note that if you are running PAM 2.12.2, you will need to configure allowed hosts in order for password reset…
Special Credential Properties
Users » Manage Credentials » Special Credential Properties
There are five types of special properties that can be set for a credential: Pass Through: The ability to unlock an access point that is in Lockdown; bypass two-factor authentication; grants 24/7 access Toggle: The ability to unlock/lock access points for which the…
Contact Support
Contact Support
Should you run into an issue, you can reach out to our technical support team at (877) 671-7011 Option #2 or by emailing [email protected]. Feature requests can be submitted to [email protected]. This mailbox is monitored by our product…
Adding Two-Factor PINs
Settings » Global Settings » Two-Factor Authentication » Configuration Process » Adding Two-Factor PINs
If you’ve chosen either the Card/PIN or Two-User – Card/PIN modes, you’ll need to configure two-factor credential PIN’s. To start, navigate to the users page and select the user you would like to create a two-factor PIN for. Once selected, you…
Adding Two-Factor Rules
Settings » Global Settings » Two-Factor Authentication » Configuration Process » Adding Two-Factor Rules
Once two-factor authentication is globally enabled, navigate to the Weekly Rules page by clicking the Access Control button on the left navigation bar. From here you can either edit an existing rule or add a new rule to use two-factor authentication. To enable…
Accepting the Web Access Invitation
Users » Manage Web Access » Accepting the Web Access Invitation
Once an invitation email has been sent, you will need to accept it to confirm your identity and create your password. If you do not already have web access configured for a tenant in Pure Access, it will ask that you create a new password: Don’t know your…