IP-Bridge Firmware Information

2-Door IP-Bridges

Unlike the 3-Door variant, a 2-Door bridge will display “N/A” in the Door 3 column. This is normal.

When to update the Coprocessor

• With an IP-Bridge v2 on ColdFire version 1.07 or lower, the Coprocessor will need to be updated to v1.03 (current as of ColdFire v1.19).
• With an IP-Bridge v2 on a ColdFire version higher than 1.07, the Coprocessor updates are not necessary.

!If a Coprocessor version is loaded onto a door already running that same Coprocessor, it can break the firmware installation. If this occurs, multiple attempts will be necessary to correctly reload the Coprocessor firmware to that door! See the Troubleshooting section below for this process.

Door displaying a question mark

If any ColdFire or Coprocessor errors on update, the device will display a “?”. See troubleshooting steps below for how to correct this.

Troubleshooting Firmware Update:

If a device displays the “Error Updating” message or a “?”, the firmware MUST be reloaded for the device to function properly:

1. If all other devices also being updated are either complete or have errored out as well, first CLOSE the Firmware Update tool
2. Re-open Firmware Update
3. Select proper Model
4. Select the checkmark to choose only ONE of the IP Bridges that failed to update completely
5. Click “Prepare Devices” then wait for the device to report all the firmware levels
   1. If ColdFire failed, either the previous firmware revision will be displayed or there will be a “?”
   2. If Coprocessor failed, the door(s) in question will display the previous firmware or a “?”
6. If ColdFire is NOT reporting the new revision, ONLY select “Update ColdFire”. Browse to the firmware file again, select “Open,” then click the “Update” button
   1. The process should complete after a few minutes. If it errors again on ColdFire update, power cycle the IP-Bridge and try again
   2. If still failing, try Factory Defaulting the IP-Bridge then try again
   3. If still having issues, please call product support at 877-671-7011, opt 2, opt 3
7. Once ColdFire is correct on the device, validate which Doors are showing the previous firmware version or are reporting a “?” for firmware. ONLY select “Update Coprocessor,” uncheck “All Coprocessors,” and then select the Doors that still need to be updated. Click “Update”
   1. The process should complete after a few minutes. If it errors again on Coprocessor update, power cycle the IP-Bridge and try again
   2. If still failing, try Factory Defaulting the IP Bridge then try again
   3. If still having issues, please call product support at 877-671-7011, opt 2, opt 3

*The firmware update process for IP Bridges are a bit sensitive and require persistence. It can take several attempts to complete updating firmware. It will eventually complete.