After linking an existing tenant (with active credentials) to ENGAGE, each credential will need to be migrated before it will function at an ENGAGE device (Schlage RC, LE, NDE, etc.).


  1. Navigate to the Users page
  2. Select one or more users with legacy credentials
  3. Click the button
  4. Proceed through the Credential Migration steps
    • If migrating credentials of different formats, select “No” then choose the format for the respective credential(s)

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