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Current Firmware Versions
Release Notes & Current Firmware » Current Firmware Versions
Devices Current Firmware NDE 2.21.01 NDEB 3.19.03 LE 1.17.01 LEB 3.19.03 Schlage RC 1.15.01 IP Bridge pic 1.05 cf – 1.19 RC-04 78.05 (1.2.0)…
Release Notes & Current Firmware
Release Notes & Current Firmware
September 23, 2025 Features & Enhancements Updated the descriptions for credential Special Properties programming to be clearer and more descriptive. Bug Fixes Fixed a bug that prevented an Alert notification from appearing in the web app until you…
Pushing the Current Bitmask Setting to All Readers
Settings » Credential » Bitmasking » Setting a Bitmask » Pushing the Current Bitmask Setting to All Readers
Navigate to the Settings tab: Click the Credential tab. Click the button. *The selected bitmask will be pushed out to all connected devices on the tenant. Note that this feature was added in Pure Access 3.1.0 and is not currently available in Pure Access…
Pure Access Cloud
Getting Started in Pure Access » Pure Access Cloud
This section of the manual will cover these common topics: How to log into a Pure Access Cloud tenant Finding the name of the current tenant Current version and release notes Trouble logging into a tenant
IP-Bridge Firmware Information
Setup and Configuration » Updating Firmware » IP-Bridge Firmware Information
2-Door IP-Bridges Unlike the 3-Door variant, a 2-Door bridge will display “N/A” in the Door 3 column. This is normal. When to update the Coprocessor With an IP-Bridge v2 on ColdFire version 1.07 or lower, the Coprocessor will need to be updated to v1.03…
Updating Firmware
Setup and Configuration » Updating Firmware
There are two necessary components for updating firmware on your ISONAS hardware: The ISONAS hardware configuration tool The latest firmware files for your device !Before beginning the update process, please note that we do not recommend updating more than five…
Reviewing Network Config Settings
Setup and Configuration » Configuring ISONAS Devices » Using the Configuration Tool » Reviewing Network Config Settings
To see the current configuration of a device: Discover the unit on the subnet Highlight it from the discovered units field Click on “Advanced Settings” Click “Show Reader Info” Once the “Show Reader Info” box is clicked, a “Current…
Holidays Report
Reports » Holidays Report
The Holidays report provides an overview of all currently scheduled holidays in the system. This report contains the following information: Holiday name Start date End date Description (can be changed by editing the holiday under Access Control) You can use the…
Application Infrastructure and Architecture
Application Infrastructure and Architecture
Pure Access Cloud is a web-based platform hosted by ISONAS through Amazon Web Services (AWS). The infrastructure uses a PostgreSQL database on a Windows server (on premise version only). The web application is written in Java and served up by Apache Tomcat. Pure…
Two-Factor Authentication
Settings » Global Settings » Two-Factor Authentication
Two-Factor Authentication adds an additional layer of security for important points in your access control system. Two factor is compatible with the following hardware devices: Schlage RC, RC-04, RC-03, and IP-Bridge v2.0. Note: Two-factor authentication is not…
Update Firmware for Schlage Devices
Access Points » Update Firmware for Schlage Devices
Please note that these instructions apply only to Schlage devices (e.g. LE, NDE, RC). *This menu selection will only be available when a firmware update is necessary. *NDE/LE will enter a Fail Safe mode when accepting a firmware update Navigate to the Access…
Backup and Restore Process (Pure Access Manager)
Getting Started in Pure Access » Pure Access Manager » Backup and Restore Process (Pure Access Manager)
!Please note that Pure Access Manager is end-of-life and no longer supported as of December 2023. Ensure that both Pure Access Manager instances are on the latest version before proceeding. Back up Pure Access Manager: On the Pure Access Manager server, go into…
Edit User
Users » Edit User
Click the Users tab on the left side navigation. Select next to the User you want to edit and then choose Edit User. Edit the profile as necessary. Drag an image file to the Profile Image area to add a photo. Click . *To replace an existing image, drag a…
Pure Access Manager
Getting Started in Pure Access » Pure Access Manager
!Please note that Pure Access Manager is end-of-life and no longer supported as of December 2023. Information and Best Practices Make sure this is a fresh installation of Windows. There are many prerequisite software packages that Pure Access needs in order to…
User Export Report
Reports » User Export Report
The User Export report allows you to review and/or export user data in PDF/CSV format. This report contains the following information: First Name Last Name When the user was created (date and time) Email address (notification email) Area Employee ID User…
User Group Attendance Report
Reports » User Group Attendance Report
The User Group Attendance report displays the “Time In” and “Time Out” activity for users by User Group. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not…
Using the Configuration Tool
Setup and Configuration » Configuring ISONAS Devices » Using the Configuration Tool
Download the latest version of the Configuration Tool. Note that you will need a Windows PC to run this application. Clicking on will find any ISONAS devices on the local area network. If no devices are discoverable, you will need to ensure that the configuration…
Importing Users into Pure Access Manager
Users » Create User » Importing Users » Importing Users into Pure Access Manager
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Installation and Configuration
Settings » Active Directory » Installation and Configuration
In Pure Access, create a new API token and uncheck “Read Only.” This is done from the Settings > API Tokens page. Download and install the latest version of the AD Connect tool located on our support portal or by clicking here. By default, this…
User Roles
Users » Manage Web Access » User Roles
What do the pre-defined roles provide access to? Integrator: Provides access to view and modify all aspects of the tenant, has access to all areas, and can create sub-tenants (RMR license). Administrator: Provides access to view and modify all aspects of the…
Alerts
Alerts
Alerts are used to notify administrators that there is an event in their system that is not following the current rules and may require further investigation. To view/modify your alerts, select the Alerts tab from the left: From here, you can see all alerts…
SMTP Configuration (Pure Access Manager)
Getting Started in Pure Access » Pure Access Manager » SMTP Configuration (Pure Access Manager)
!Please note that Pure Access Manager is end-of-life and no longer supported as of December 2023. In order to configure email/SMTP for receiving alerts, password resets, and web access invitations in Pure Access Manager, please follow the below steps. Note that if…
Best Practices
Setup and Configuration » Network Configuration and Troubleshooting » Best Practices
Network If possible, the reader-controllers should be in a dedicated subnet or VLAN. This is not a requirement, but can be considered a best practice for IoT style devices. High traffic devices (such as IP cameras) that share the same subnet as…
Create User
Users » Create User
Click the Users tab on the left side navigation: Hover over to show the Users menu. Select Create User. Fill in the users information. The Notification Email field allows users who do not have web access to receive email notifications for Alerts,…
What happens when you reach your license device limit
Access Points » What happens when you reach your license device limit
If you try to add more devices to your tenant thant your current license will allow, the software will not allow you to add the device until the license is updated or a device is deactivated. Adding Schlage devices from the web app When adding an RC through the…
Two-Factor History Events
Settings » Global Settings » Two-Factor Authentication » Two-Factor History Events
All new two-factor events will be available in your existing dashboard widgets and history reports. When globally enabled, you’ll be able to add or remove two-factor events using filters on applicable widgets and reports. Two-factor history events: Event…
Additional Troubleshooting
Setup and Configuration » Network Configuration and Troubleshooting » Additional Troubleshooting
ISONAS DEVICES General Do you have port 55533 open to the internet or at least open to isonaspureaccesscloud.com? If you are using the on-premise version of Pure Access, is port 55533 open across your enterprise? How is your latency? If the latency to the…
ISONAS RC04 vs. Schlage Reader Controller
RC-04 End of Life support » ISONAS RC04 vs. Schlage Reader Controller
The ISONAS RC04 and the Schlage Reader Controller (RC11, RC15, RCK15) differ in communication, wiring, supported credentials, and rule behavior. Review the comparison below before mixing device types on the same tenant. [INSERT IMAGE: ISONAS RC04] …
Considerations when Linking
RC-04 End of Life support » Considerations when Linking
Linking Pure Access Cloud with Engage To add supported Schlage devices (RC11, RC15, RCK15, LE, LEB, NDE, NDEB) to a Pure Access Cloud tenant, link the tenant with Engage first. Linking changes how the tenant handles credentials, enrollment, and several rule types —…