Contact Support

Should you run into an issue, you can reach out to our technical support team at (877) 671-7011 Option #2 or by emailing [email protected].

Feature requests can be submitted to [email protected]. This mailbox is monitored by our product management team who communicate directly with our developers about implementing new features.

For further information about Pure Access, feel free to utilize our YouTube channel where there is a complete video library with tutorials on the platform.

Sales and Order Status

Sales/System related questions: Reach our collective sales team at  [email protected] or call us directly at (877) 671-7011 Option #1 where any member of the team will be able to assist. 

Order Status: https://360portal.allegion.com/launchpad