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RC-03 Installation Guide

Setup and Configuration » Wiring and Hardware Installation » RC-03 Installation Guide

Here is an installation guide for the RC-03 in PDF format. For information on how to add an RC-03 to Pure Access, please review the Managing Access Points section.

The RC-03 PowerNet reader-controller has a set of jumper pins that configure both its input power source and its lock control circuit. The device can be configured for power to be supplied to it through the 12 conductor pigtail (either 12VDC or 24VDC) or through the…

Configuring an Access Point

Access Points » Access Point Main Page » Configuring an Access Point

Configure Now When selecting Configure Now (within the Create Access Point wizard), you will be immediately directed to a new dialog box where you can configure the access point and then run through tests. These options will vary depending on the device type. Here are…

Deleting an Access Point

Access Points » Deactivate Access Point » Deleting an Access Point

In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a tenant will also clear all history events from the database. Instructions Navigate to the Access Points screen From the…

Add Access Point to Access Point Group

Access Points » Access Point Groups » Add Access Point to Access Point Group

Method 1 Navigate to the Access Points page Select then click Add Access Point to Access Point Group From the Add Access Point to Access Point Group dialog: Select the desired group from the drop-down list Select one or more access points from the drop-down…

Edit Access Point

Access Points » Access Point Main Page » Edit Access Point

Click the Access Points tab on the left side navigation Select next to the Access Point you wish to edit, then choose Edit Access Point Here, you can see: MAC Address Name Description: a helpful description of the Access Point Serial Number: this is…

Deactivate Access Point

Access Points » Deactivate Access Point

Method 1 Navigate to the Access Points screen From the access point you wish to deactivate, select the to view more actions Select Deactivate Access Point Method 2 Navigate to the Access Points screen From the access point you wish to deactivate, select the…

Access Point Groups

Access Points » Access Point Groups

Access Point Groups are used to control a set of Access Points that should all behave the same way (follow the same schedules). You can create a new Access Point Group before adding any Access Points and new Access Points can be added to or removed from the group at…

Replacing an Access Point with Another Device

Access Points » Deactivate Access Point » Replacing an Access Point with Another Device

In order for a device to be replaced with another device, it will first need to be deactivated. Navigate to the Access Points screen From the deactivated access point you wish to replace, select the to view more actions Select Edit Access Point The MAC Address…

Access Point Groups Report

Reports » Access Point Groups Report

An Access Point Groups report displays which access points are members of which groups. This report contains the following information: Name of access point group Name of access points MAC address Test status (complete/incomplete) This report can be filtered…

Access Point Permissions Report

Reports » Access Point Permissions Report

The Access Point Permissions report displays the users and rules assigned to individual access points. This report contains the following information: Name of access point Users Rule name(s) This report can be filtered by access point(s) and user(s). *Only the…

Access Point Main Page

Access Points » Access Point Main Page

The Access Points main page shows of your access points by name, the groups they are associated with, their MAC address, status (which represents whether they had been tested), the last update (which is determined by when the settings were last changed from the AP…

Single Access Point Widget

Online Interface » Widgets » Single Access Point Widget

If one door needs to be monitored or controlled more than others, you can use a Single Access Point widget. This will show the history of the door of your choice which can be customized to only display specific events if necessary. Click on one of the three…

Multiple Access Point Widget

Online Interface » Widgets » Multiple Access Point Widget

To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. Click on one of the three Placeholder Widget panels. Alternately, hover over and then…

Access Point Admit Widget

Online Interface » Widgets » Access Point Admit Widget

This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. Click on one of the three Placeholder Widget panels. Alternately,…

Create Access Point Group

Access Points » Access Point Groups » Create Access Point Group

Navigate to the Access Points page Select then click Create Access Point Group From the Create Access Point Group dialog: Input a name Select an area (if applicable) Input a description (optional) Select an access point or access points that should be…

RC-04 Installation Guide

Setup and Configuration » Wiring and Hardware Installation » RC-04 Installation Guide

Here is an installation guide for the RC-04 in PDF format. For information on how to add an RC-04 to Pure Access, please review the Managing Access Points section.

Assigning Access Points to an Area

Settings » Areas » How to Configure Areas » Assigning Access Points to an Area

Navigate to the Access Points page from the left navigation bar. Click next to the Access Point you want to edit. Then choose Edit Access Point. From the Area drop-down menu, select the area with which this access point needs to be associated. Click…

Access Points

Once you have configured your hardware devices with the configuration tool to communicate with the correct domain you will need to add these access points to your Pure Access tenant. For a full tutorial, visit the complete video on Adding Access Points to Pure…

Access Control

The Access Control section allows you to control who has access to which access points and at what time. At the top, you will see two tabs: Schedules and Custom Rules. Schedules consist of Weekly Rules, Events, and Holidays. Custom Rules are if-then rules that…

Manage Web Access

Users » Manage Web Access

In order to log into a Pure Access Cloud tenant, your user profile will need to be configured for web access and have sufficient user roles assigned. If either of these criteria are not met but your user profile should be able to log in, an Integrator or an…

Access Points Report

Reports » Access Points Report

The Access Points report provides a list of doors within the tenant. This report contains the following information: Name of access point MAC Address Whether tests have been completed Description (can be changed from the access point’s properties) This…

Pure Access Manager

Getting Started in Pure Access » Pure Access Manager

Information and Best Practices Make sure this is a fresh installation of Windows. There are many prerequisite software packages that Pure Access needs in order to function. If one of these pieces of software is already installed on the system but it is an…

Pure Access Cloud

Getting Started in Pure Access » Pure Access Cloud

This section of the manual will cover these common topics: How to log into a Pure Access Cloud tenant Finding the name of the current tenant Current version and release notes Trouble logging into a tenant

Pure Access Cloud

Application Infrastructure and Architecture » Platform Update Process » Pure Access Cloud

All software corrections and feature releases are included in the annual license of Pure Access Cloud. Upgrades are typically released once per quarter. Our deployment team will provide a 24 hour notification prior to any planned release so you are aware of the…

Pure Access Manager

Application Infrastructure and Architecture » Platform Update Process » Pure Access Manager

Pure Access Manager follows a yearly release schedule with a notification that an update is available. If issues are found in the software, an update will be available for our Pure Access Manager customers free-of-charge. A link will be provided from which the update…

Removing Web Access Privileges

Users » Manage Web Access » Removing Web Access Privileges

Click the Users tab on the left side navigation. Select next to the user from which you want to remove web access and click Manage Web Access Select the slider next to Web Access so that it is no longer green Click Click Alternative If you simply…

Viewing Deactivated Access Points

Access Points » Deactivate Access Point » Viewing Deactivated Access Points

You can filter your view to only see deactivated access points using the “Active” filter column. Simply type “N” in the filter field to narrow the results of the access points table.

Pure Access Cloud Infrastructure

Application Infrastructure and Architecture » Pure Access Cloud Infrastructure

Pure Access Manager Infrastructure

Application Infrastructure and Architecture » Pure Access Manager Infrastructure

Accepting the Web Access Invitation

Users » Manage Web Access » Accepting the Web Access Invitation

Once an invitation email has been sent, you will need to accept it to confirm your identity and create your password. If you do not already have web access configured for a tenant in Pure Access, it will ask that you create a new password: If you already have…

Lock Down Access Points Widget

Online Interface » Widgets » Lock Down Access Points Widget

This widget is used to set your access points into Lock Down. You can set it up to lock down a single access point or an access point group. A locked down reader will have a red LED which blinks every few seconds. !Only a credential set with the master property can…

SMTP Configuration (Pure Access Manager)

Getting Started in Pure Access » Pure Access Manager » SMTP Configuration (Pure Access Manager)

In order to configure email/SMTP for receiving alerts, password resets, and web access invitations in Pure Access Manager, please follow the below steps. Note that if you are running PAM 2.12.2, you will need to configure allowed hosts in order for password reset…

Getting Started in Pure Access

Logging into a Pure Access Cloud tenant Bitmasking Configuring Areas (optional) Managing Users Managing Access Points Configuring Schedules, Weekly Rules, Events and Holidays Setting up Dashboards Setting up Widgets

Pure Access Manager System Requirements

Application Infrastructure and Architecture » Pure Access Manager Infrastructure » Pure Access Manager System Requirements

A dedicated machine running: Windows® Server 2012 R2 or Server 2016 Intel i5 or greater 8GB RAM minimum (16GB recommended) 500 GB HDD OR Virtual Environment with a Hypervisor download At least 80GB of disk space available from the VM

Adding Two-Factor PINs

Settings » Global Settings » Two-Factor Authentication » Configuration Process » Adding Two-Factor PINs

If you’ve chosen either the Card/PIN or Two-User – Card/PIN modes, you’ll need to configure two-factor credential PIN’s. To start, navigate to the users page and select the user you would like to create a two-factor PIN for. Once selected, you…

Adding Two-Factor Rules

Settings » Global Settings » Two-Factor Authentication » Configuration Process » Adding Two-Factor Rules

Once two-factor authentication is globally enabled, navigate to the Weekly Rules page by clicking the Access Control button on the left navigation bar. From here you can either edit an existing rule or add a new rule to use two-factor authentication. To enable…

Wiring and Hardware Installation

Setup and Configuration » Wiring and Hardware Installation

Please review our Hardware Wire Designer Tool or this PDF to find diagrams for basic configurations. If you cannot find your particular setup using the above, please contact [email protected].

Pure Access Cloud License Renewal FAQ

Application Infrastructure and Architecture » Pure Access Cloud Infrastructure » Pure Access Cloud License Renewal FAQ

How do I renew my license? The best way to renew your Pure Access Cloud license is to contact the original installer you purchased the license from. Upon registration, their information was added under the settings tab in the Pure Access software. If you select…

Importing Users into Pure Access Manager

Users » Create User » Importing Users » Importing Users into Pure Access Manager

Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…

Cannot Log into Pure Access Tenant

Getting Started in Pure Access » Pure Access Cloud » Cannot Log into Pure Access Tenant

If you’re unable to log into your tenant because either your password is not working or it has been forgotten, you will need to click on the Forgot Password link from the Pure Access Cloud login page. Once you’ve filled out the email address associated…

Configuring Pure Access Manager for SSL

Getting Started in Pure Access » Pure Access Manager » Configuring Pure Access Manager for SSL

There are two methods for enabling SSL for Pure Access Manager: Use a reverse proxy and route all traffic via the reverse proxy. You can read about IIS reverse proxy setup on iis.net here:…

Backup and Restore Process (Pure Access Manager)

Getting Started in Pure Access » Backup and Restore Process (Pure Access Manager)

Ensure that both Pure Access Manager instances are on the latest version before proceeding. Backup Pure Access Manager: On the Pure Access Manager server, go into the C:\Program Files\ISONAS\Utils directory and run the ISONAS-PAM_Backup executable as admin. You…

Setting up Web Access for a User

Users » Manage Web Access » Setting up Web Access for a User

Web access rights allow a user to log into and manage a tenant. Click the Users tab on the left side navigation Select next to the User you want to configure and then choose Manage Web Access Permissions: Select the Web Access slider Enter the email…

Logging into a Pure Access Cloud tenant

Getting Started in Pure Access » Pure Access Cloud » Logging into a Pure Access Cloud tenant

From the login page located at https://app.pureaccess.com/, simply type in your username and password then click “Log In”: If you have access to multiple tenants, you will be met with a list to select from: *There are multiple Pure Access…

Configuring AD Sync Settings in Pure Access

Settings » Active Directory » Configuring AD Sync Settings in Pure Access

Log into your Pure Access tenant. Create User Groups which will be populated with user profiles from AD. Navigate to Settings > Active Directory Set sync times under General Configuration. Map AD fields to Pure Access fields under User Field Mapping (you may need…

Assigning Dashboards to an Area

Settings » Areas » How to Configure Areas » Assigning Dashboards to an Area

Navigate to the Dashboards page from the left navigation bar. Hover over the name of the dashboard you want to edit and choose (or create a new dashboard). From the Area drop-down menu, select the area with which this dashboard needs to be…

Assigning Groups to an Area

Settings » Areas » How to Configure Areas » Assigning Groups to an Area

User Group Navigate to the Users page from the left navigation bar. Select the User Groups tab, then click on next to a user group to view its configuration. From the Area drop-down menu, select the area with which this group needs to be associated. Then click…

Assigning Users to an Area

Settings » Areas » How to Configure Areas » Assigning Users to an Area

Edit a User. Choose the appropriate Area from the Area drop-down menu. Click

Assigning Holidays to an Area

Settings » Areas » How to Configure Areas » Assigning Holidays to an Area

Edit a Holiday. Choose the appropriate Area from the Area drop-down menu. Click

Assigning Events to an Area

Settings » Areas » How to Configure Areas » Assigning Events to an Area

Edit an Event. Choose the appropriate Area from the Area drop-down menu. Click

Adding a Reader Controller (legacy device)

Access Points » Access Point Main Page » Adding a Reader Controller (legacy device)

Navigate to the Access Points page Hover over the speed dial button and then select Create Access Point For a device that is plugged in and discoverable on the network: Select “Yes” to the question “Is your device ready to…

Adding a Schlage device using ENGAGE

Access Points » Access Point Main Page » Adding a Schlage device using ENGAGE

In order to commission Schlage devices in Pure Access, you’ll need the ENGAGE mobile app from the iOS App Store or the Android Google Play Store. After installing, you’ll need to log into the ENGAGE mobile app using the account that had been created or linked…

Appendix A: Linking ENGAGE Site to Pure Access

*If you are using a Schlage RC only system, this does not apply. *If you are using an ISONAS Only system with RC-03, RC-04, and IP Bridges, before you link an ENGAGE site to Pure Access Cloud, please read the below information to make an informed decision to proceed. …

Assigning Weekly Rules to an Area

Settings » Areas » How to Configure Areas » Assigning Weekly Rules to an Area

Edit a Weekly Rule. Choose the appropriate Area from the Area drop-down menu. Click

Setting an External Keypad Site Code

Settings » Credential » Bitmasking » Setting an External Keypad Site Code

Navigate to the Settings tab: Click the Credential tab. Input the desired 3-digit code next to External Keypad Site Code then click . *You will also need to configure this same code onto the reader(s) tied to any IP-Bridges. Failure to do this will result in…

Importing Users into Pure Access Cloud (non-Engage tenant)

Users » Create User » Importing Users » Importing Users into Pure Access Cloud (non-Engage tenant)

Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…

Importing Users into Pure Access Cloud (Engage linked tenant)

Users » Create User » Importing Users » Importing Users into Pure Access Cloud (Engage linked tenant)

When a tenant is linked with Engage, all of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV,…

Configuring Keypad Site Code on an R-1 Reader

Settings » Credential » Bitmasking » Setting an External Keypad Site Code » Configuring Keypad Site Code on an R-1 Reader

Power cycle the R-1 reader. Within one minute from powering on the unit, enter: 8 8 8 8 9 9 9 9 The LED will turn green and the keypad will beep three times. Within five seconds, enter # followed by any three-digit facility code: _ _ _ The LED will turn green…

Weekly Rules

Access Control » Weekly Rules

Weekly Rules are schedules that control WHO will have access to which doors (WHERE) during a specified period of time (WHEN). By default, there are three types of weekly rules to choose from: Grant Access: provides credential access to Users/User Groups for the…

Wiegand Interface Module (WIM)

Setup and Configuration » Wiring and Hardware Installation » Wiegand Interface Module (WIM)

The Wiegand Interface Module (WIM) is an add-on device available from ISONAS. Function: It allows connecting an external, Wiegand-only reader to the serial port on an RC-03. A credential presented on the Wiegand-only reader is treated like a presentation on the…

Tamper

Alerts » Alert Types and Setup Procedure » Tamper

Tamper is an alert that is intended to notify the user when the reader needs to be visually inspected as it may have been tampered with. In order to reset the tamper alert you will need to re-calibrate the reader’s tamper sensor. Setting the Tamper…

Basic Firewall Information

Setup and Configuration » Network Configuration and Troubleshooting » Basic Firewall Information

When connecting ISONAS hardware devices to Pure Access™, the device (client) initiates the connection to the software. This setting is “Client Mode” for reader-controller devices (see figure 3 below). Since the device initiates the connection out to Pure Access,…

Discovering Units

Setup and Configuration » Configuring ISONAS Devices » Discovering Units

If no devices appear after clicking the button or you do not see all devices, check the following items: Verify that all devices are powered up and fully booted. A fully booted RC-03 will have the top LED on with a color of red. A fully booted IP-Bridge will have…

Linking to ENGAGE

Settings » ENGAGE » Linking to ENGAGE

Overview In order to add ENGAGE devices to your Pure Access tenant, you must first establish a relationship between the tenant and an ENGAGE site by linking them together. !Linking to ENGAGE will permanently change the way your tenant functions to ensure the most…

Configuring ISONAS Devices

Setup and Configuration » Configuring ISONAS Devices

Overview The ISONAS Hardware Configuration Tool is a program that allows an installer to configure ISONAS devices to connect to Pure Access. This application can be downloaded from the quick links on our website or by simply clicking here. The tool broadcasts out on…

Two-Factor Authentication

Settings » Global Settings » Two-Factor Authentication

Two-Factor Authentication adds an additional layer of security for important points in your access control system. Two factor is compatible with the following hardware devices: Schlage RC, RC-04, RC-03, and IP-Bridge v2.0. Note: Two-factor authentication is not…

Factory Resetting a Device

Setup and Configuration » Wiring and Hardware Installation » Factory Resetting a Device

To factory reset an RC-03, RC-04, or IP-Bridge; you will need to hold the reset button down for approximately 15 seconds. The location of the reset button differs from device to device. RC-03: Small horizontal button above the RJ-45 input. RC-04: Small round button…

Keypad Entry

Users » Manage Credentials » Keypad Entry

If you have a keypad device and would like to assign an entry code to a user, you can do so manually or you may generate a randomized PIN. Enrolling Manually Navigate to the Manage Credentials dialog for a user Select “Keypad Entry” from the Credential…

Enable Two-Factor Authentication

Settings » Global Settings » Two-Factor Authentication » Configuration Process » Enable Two-Factor Authentication

Before configuring two-factor credentials and rules, you must first choose a global two-factor setting to enable. Navigate to the Settings page by clicking the Settings button on the left navigation bar. Click the “Global Settings” tab. Under the…

Toggle Credential

Users » Manage Credentials » Special Credential Properties » Toggle Credential

The toggle property allows a credential to “toggle” a door between an unlocked and locked state resembling a physical lock and key. It cannot, however, be used to override an Auto-Unlock nor Auto-Unlock w/ Badge rule. Toggle lock can only reset a toggle…

Active Directory

Settings » Active Directory

Larger* Pure Access Cloud licenses and Pure Access Manager allow for Active Directory integration to manage users and credentials via the AD Connect software. Functionality includes: Creating, updating, or deactivating users in Pure Access based on changes made in…

Configuration Settings

Access Points » Access Point Main Page » Configuring an Access Point » Configuration Settings

Important: The following configuration settings are not available for every device. First Person In (Engage devices only): Unlike ISONAS legacy devices, Engage wireless locks and the Schlage RC are not able to utilize the “Auto-Unlock w/ Badge” schedule…

Best Practices

Setup and Configuration » Network Configuration and Troubleshooting » Best Practices

Network If possible, the reader-controllers should be in a dedicated subnet or VLAN. This is not a requirement, but can be considered a best practice for IoT style devices. High traffic devices (such as IP cameras) that share the same subnet as…

Updating Firmware

Setup and Configuration » Updating Firmware

There are two necessary components for updating firmware on your ISONAS hardware: The ISONAS hardware configuration tool The latest firmware files for your device !Before beginning the update process, please note that we do not recommend updating more than five…

Update Firmware for Schlage Devices

Access Points » Update Firmware for Schlage Devices

Please note that these instructions apply only to Schlage devices (e.g. LE, NDE, RC). Navigate to the Access Points page Hover over the speed dial button and then select Update Firmware Please note that if all devices are up-to-date, this option will not be…

ENGAGE

Settings » ENGAGE

The Allegion ENGAGE™ ecosystem is a mobile application that delivers simple and convenient commissioning services for Schlage devices. In order to use Schlage devices (such as NDEB, LEB, and the Schlage RC), you’ll need to link your Pure Access tenant to…

Global Settings

Settings » Global Settings

Global Settings are settings that will populate throughout the system, to all Access Points. Best practice is to set these settings before adding any Access Points and before enrolling any readers or other equipment. *Changing any setting on this page requires the…

Events

Access Control » Events

In addition to your normal weekly schedules, you may wish to set up events. Events are used to override weekly rules. An event can be set for a minimum of one minute up to an entire day. Event Types Lock: locks an access point or access point group (overrides an…

Badge

Users » Manage Credentials » Badge

There are two methods of adding a badge/fob to a user: manually and by presentation In a tenant not linked with Engage: Enrolling Manually In order to add a badge manually, you will first need to ensure that the bitmask on the tenant is set correctly. !If badges…

Custom Rule Conditions

Access Control » Custom Rules » Custom Rule Conditions

This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…

Send Commands

Online Interface » App Bar » Send Commands

There are multiple commands that can be sent to readers from the App Bar. A Compile command will need to be sent to your devices when changes are made to users, rules, or access points. An Admit, Lock Down, Schedule, or Unlocked command can be sent to individual…

ISONAS Mobile

Users » Manage Credentials » ISONAS Mobile

There are two methods of adding an ISONAS mobile credential to a user: manually and by presentation Prerequisite In order to use the ISONAS Mobile Bluetooth credential, you must first install the Pure Mobile app from the iOS App Store or Google Play Store. Enrolling…

AUX/REX Alarm

Alerts » Alert Types and Setup Procedure » AUX/REX Alarm

AUX Alarm or REX Alarm are alerts that are intended to notify the user that an AUX or REX device has been triggered. Physical Requirements To utilize this alert, an AUX/REX device will need to be installed and configured in the access point’s settings. Setting…

Extended Open

Alerts » Alert Types and Setup Procedure » Extended Open

Extended Open is an alert that is intended to notify the user that a door was left open after a valid admit. Causes This alert will trigger when a door is open past its latch interval plus the extended open threshold. Physical Requirements To utilize this alert, a…

Master Credential

Users » Manage Credentials » Special Credential Properties » Master Credential

The master property can be assigned to a badge, keypad code, or mobile credential and allows this credential to do the following: Bypass a locked down access point Bypass a two-factor rule Provides 24/7 “Always” access to doors where user currently has…

Unauthorized Open

Alerts » Alert Types and Setup Procedure » Unauthorized Open

Unauthorized Open is an alert that is intended to notify the user that a door has been opened without a valid admit. Causes The main cause of this alert would be a forced entry where someone opens the door in a way that breaks the contact on the door position sensor.…

Migrating from One Tenant to Another

Getting Started in Pure Access » Migrating from One Tenant to Another

There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…

Create Event

Access Control » Events » Create Event

Navigate to the Access Control page Hover over the quick dial and then choose Create Event Enter the details into the Create Event dialog Name: name of the event Description: a description of the event (optional) Area: choose an area (if…

IP-Bridge Installation Guide

Setup and Configuration » Wiring and Hardware Installation » IP-Bridge Installation Guide

Here is an installation guide for the IP-Bridge in PDF format as well as the insert that comes in the box. For information on how to add a bridge to Pure Access, please review the Managing Access Points section.

Standard History Events

Online Interface » Widgets » History Widget » Standard History Events

Icon Event Event Description Schedule Device has been set to return to the scheduled weekly rules. Approve User presented a credential that has been accepted. Admit An admit has been sent…

Lock Down

Glossary » Lock Down

When an Access Point is in Lock Down mode, access will be denied to all but Master credentials.

Widgets

Online Interface » Widgets

Widgets are panels on a dashboard that can be configured to show custom information at a glance. Each dashboard can have a different set of Widgets (up to 12). Three placeholder widgets and one history widget are displayed by default. You can replace any…

Fail Safe

Glossary » Fail Safe

Fail safe access points are unlocked when power is removed. Fail Safe will revert to an ulocked state if there is a power outage. Power is applied to lock the access point. Most access points provide free egress whether they are fail safe or fail…

AD Connect Limitations and Requirements

Settings » Active Directory » AD Connect Limitations and Requirements

ENGAGE Device Limitations ISONAS devices require a bitmask to be set at the device level such that only a single credential format can be used on each device. You can learn more about how Pure Access handles bitmasking here. For credentials being enrolled on ISONAS…

Create Weekly Rule

Access Control » Weekly Rules » Create Weekly Rule

Navigate to the Access Control page Hover over and then choose Create Weekly Rule Enter a Name, Description (optional), select a Rule Type, and choose an Area (if applicable); then click Choose the User Group or Users who should be included, then click…

Managing Area Administrators

Settings » Areas » Managing Area Administrators

There are two steps to adding an Administrator to an Area: Enable Web Access Grant Area access to the User: Click from the left-side menu. Click Areas from the top navigation. Click next to the Area to which you want to add the Administrator. Select the…

History Report

Reports » History Report

The History report allows you to review status updates and events that had an affect on doors within the tenant. This report contains the following information: Access Point name Name of user (if applicable) Time of the event Type of event Credential (if…

Special Credential Properties

Users » Manage Credentials » Special Credential Properties

There are five types of special properties that can be set for a credential: Master: The ability to unlock an access point that is in Lockdown; bypass two-factor authentication; grants 24/7 access Toggle: The ability to unlock/lock access points for which the user…

Holidays

Access Control » Holidays

When a day is set as a Holiday, standard Weekly Rules configured with a “Non-Holiday” schedule will be overridden. *If an access point is following a weekly rule that is configured to run “Always”, the door will follow this rule on days set as a Holiday in the…