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IP-Bridge Firmware Information
Setup and Configuration » Updating Firmware » IP-Bridge Firmware Information
2-Door IP-Bridges Unlike the 3-Door variant, a 2-Door bridge will display “N/A” in the Door 3 column. This is normal. When to update the Coprocessor With an IP-Bridge v2 on ColdFire version 1.07 or lower, the Coprocessor will need to be updated to v1.03…
IP-Bridge Installation Guide
Setup and Configuration » Wiring and Hardware Installation » IP-Bridge Installation Guide
Here is an installation guide for the IP-Bridge in PDF format as well as the insert that comes in the box. For information on how to add a bridge to Pure Access, please review the Managing Access Points section.
IP-Bridge Status Light Indicators
Setup and Configuration » Wiring and Hardware Installation » IP-Bridge Installation Guide » IP-Bridge Status Light Indicators
The IP-Bridge has multiple LED status indicators to assist in monitoring and troubleshooting the status of the unit. LED’s are labeled below. LED’s A and B are used to indicate the status of the IP-Bridge itself. The C & D LED pairs indicate the status of…
IP Addressing
Setup and Configuration » Network Configuration and Troubleshooting » IP Addressing
The recommended setting for ISONAS hardware devices connecting to Pure Access is Dynamic Host Configuration Protocol (DHCP). When using DHCP, ensure that the DHCP has the correct default gateway and DNS address configured. These settings are critical for the device to…
Find device by IP
Setup and Configuration » Configuring ISONAS Devices » Discovering Units » Find device by IP
Another way to configure devices is to use the configuration tool to scan an IP address or range of addresses. Adding a device by IP Simply select Add Device by IP, then select the Scan IP Range check box. Enter the start address and the last octet of the end…
Adding Two-Factor PINs
Settings » Global Settings » Two-Factor Authentication » Configuration Process » Adding Two-Factor PINs
If you’ve chosen either the Card/PIN or Two-User – Card/PIN modes, you’ll need to configure two-factor credential PIN’s. To start, navigate to the users page and select the user you would like to create a two-factor PIN for. Once selected, you…
Adding Two-Factor Rules
Settings » Global Settings » Two-Factor Authentication » Configuration Process » Adding Two-Factor Rules
Once two-factor authentication is globally enabled, navigate to the Weekly Rules page by clicking the Access Control button on the left navigation bar. From here you can either edit an existing rule or add a new rule to use two-factor authentication. To enable…
Configuring an Access Point
Access Points » Access Point Main Page » Configuring an Access Point
Configure Now When selecting Configure Now (within the Create Access Point wizard), you will be immediately directed to a new dialog box where you can configure the access point and then run through tests. These options will vary depending on the device type. Here are…
Deleting an Access Point
Access Points » Deactivate Access Point » Deleting an Access Point
In order for a device to be deleted from the system, it will first need to be deactivated. *Please note that removing an access point from a tenant will also clear all history events from the database. Instructions Navigate to the Access Points screen From the…
Assigning Dashboards to an Area
Settings » Areas » How to Configure Areas » Assigning Dashboards to an Area
Navigate to the Dashboards page from the left navigation bar. Hover over the name of the dashboard you want to edit and choose (or create a new dashboard). From the Area drop-down menu, select the area with which this dashboard needs to be…
Assigning Groups to an Area
Settings » Areas » How to Configure Areas » Assigning Groups to an Area
User Group Navigate to the Users page from the left navigation bar. Select the User Groups tab, then click on next to a user group to view its configuration. From the Area drop-down menu, select the area with which this group needs to be associated. Then click…
Assigning Users to an Area
Settings » Areas » How to Configure Areas » Assigning Users to an Area
Edit a User. Choose the appropriate Area from the Area drop-down menu. Click
Assigning Holidays to an Area
Settings » Areas » How to Configure Areas » Assigning Holidays to an Area
Edit a Holiday. Choose the appropriate Area from the Area drop-down menu. Click
Assigning Events to an Area
Settings » Areas » How to Configure Areas » Assigning Events to an Area
Edit an Event. Choose the appropriate Area from the Area drop-down menu. Click
Wiring and Hardware Installation
Setup and Configuration » Wiring and Hardware Installation
Please review our Hardware Wire Designer Tool or this PDF to find diagrams for basic configurations. If you cannot find your particular setup using the above, please contact [email protected].
Adding a Reader Controller (legacy device)
Access Points » Access Point Main Page » Adding a Reader Controller (legacy device)
Navigate to the Access Points page Hover over the speed dial button and then select Create Access Point For a device that is plugged in and discoverable on the network: Select “Yes” to the question “Is your device ready to…
Adding a Schlage device using ENGAGE
Access Points » Access Point Main Page » Adding a Schlage device using ENGAGE
In order to commission Schlage devices in Pure Access, you’ll need the ENGAGE mobile app from the iOS App Store or the Android Google Play Store. After installing, you’ll need to log into the ENGAGE mobile app using the account that had been created or linked…
Assigning Access Points to an Area
Settings » Areas » How to Configure Areas » Assigning Access Points to an Area
Navigate to the Access Points page from the left navigation bar. Click next to the Access Point you want to edit. Then choose Edit Access Point. From the Area drop-down menu, select the area with which this access point needs to be associated. Click…
Assigning Weekly Rules to an Area
Settings » Areas » How to Configure Areas » Assigning Weekly Rules to an Area
Edit a Weekly Rule. Choose the appropriate Area from the Area drop-down menu. Click
Setting an External Keypad Site Code
Settings » Credential » Bitmasking » Setting an External Keypad Site Code
Navigate to the Settings tab: Click the Credential tab. Input the desired 3-digit code next to External Keypad Site Code then click . *You will also need to configure this same code onto the reader(s) tied to any IP-Bridges. Failure to do this will result in…
Replacing an Access Point with Another Device
Access Points » Deactivate Access Point » Replacing an Access Point with Another Device
In order for a device to be replaced with another device, it will first need to be deactivated. Navigate to the Access Points screen From the deactivated access point you wish to replace, select the to view more actions Select Edit Access Point The MAC Address…
Configuring Keypad Site Code on an R-1 Reader
Settings » Credential » Bitmasking » Setting an External Keypad Site Code » Configuring Keypad Site Code on an R-1 Reader
Power cycle the R-1 reader. Within one minute from powering on the unit, enter: 8 8 8 8 9 9 9 9 The LED will turn green and the keypad will beep three times. Within five seconds, enter # followed by any three-digit facility code: _ _ _ The LED will turn green…
Discovering Units
Setup and Configuration » Configuring ISONAS Devices » Discovering Units
If no devices appear after clicking the button or you do not see all devices, check the following items: Verify that all devices are powered up and fully booted. A fully booted RC-03 will have the top LED on with a color of red. A fully booted IP-Bridge will have…
Factory Resetting a Device
Setup and Configuration » Wiring and Hardware Installation » Factory Resetting a Device
To factory reset an RC-03, RC-04, or IP-Bridge; you will need to hold the reset button down for approximately 15 seconds. The location of the reset button differs from device to device. RC-03: Small horizontal button above the RJ-45 input. RC-04: Small round button…
Basic Firewall Information
Setup and Configuration » Network Configuration and Troubleshooting » Basic Firewall Information
When connecting ISONAS hardware devices to Pure Access™, the device (client) initiates the connection to the software. This setting is “Client Mode” for reader-controller devices (see figure 3 below). Since the device initiates the connection out to Pure Access,…
Two-Factor Authentication
Settings » Global Settings » Two-Factor Authentication
Two-Factor Authentication adds an additional layer of security for important points in your access control system. Two factor is compatible with the following hardware devices: Schlage RC, RC-04, RC-03, and IP-Bridge v2.0. Note: Two-factor authentication is not…
Network Configuration and Troubleshooting
Setup and Configuration » Network Configuration and Troubleshooting
The ISONAS reader-controller and IP-Bridge are IoT style devices that require minimal network configuration to function. When using the reader-controller or IP-Bridge in conjunction with Pure Access Cloud, the devices must have a clear path to the internet on port…
Linking to ENGAGE
Settings » ENGAGE » Linking to ENGAGE
Overview In order to add ENGAGE devices to your Pure Access tenant, you must first establish a relationship between the tenant and an ENGAGE site by linking them together. !Linking to ENGAGE will permanently change the way your tenant functions to ensure the most…
Keypad Entry
Users » Manage Credentials » Keypad Entry
If you have a keypad device and would like to assign an entry code to a user, you can do so manually or you may generate a randomized PIN. Enrolling Manually Navigate to the Manage Credentials dialog for a user Select “Keypad Entry” from the Credential…
Configuring ISONAS Devices
Setup and Configuration » Configuring ISONAS Devices
Overview The ISONAS Hardware Configuration Tool is a program that allows an installer to configure ISONAS devices to connect to Pure Access. This application can be downloaded from the quick links on our website or by simply clicking here. The tool broadcasts out on…
Updating Firmware
Setup and Configuration » Updating Firmware
There are two necessary components for updating firmware on your ISONAS hardware: The ISONAS hardware configuration tool The latest firmware files for your device !Before beginning the update process, please note that we do not recommend updating more than five…
Enable Two-Factor Authentication
Settings » Global Settings » Two-Factor Authentication » Configuration Process » Enable Two-Factor Authentication
Before configuring two-factor credentials and rules, you must first choose a global two-factor setting to enable. Navigate to the Settings page by clicking the Settings button on the left navigation bar. Click the “Global Settings” tab. Under the…
Appendix A: Linking ENGAGE Site to Pure Access
Appendix A: Linking ENGAGE Site to Pure Access
*If you are using a Schlage RC only system, this does not apply. *If you are using an ISONAS Only system with RC-03, RC-04, and IP Bridges, before you link an ENGAGE site to Pure Access Cloud, please read the below information to make an informed decision to proceed. …
Advanced Configuration
Setup and Configuration » Configuring ISONAS Devices » Using the Configuration Tool » Advanced Configuration
Clicking on will bring up the options needed to fully configure a device. The options now available allow you to change where the device(s) will be attempting to connect as well as the ability to set the readers to either DHCP (preferred) or static IP addresses. …
ASM Status Light Indicators
Setup and Configuration » Wiring and Hardware Installation » ASM Status Light Indicators
The Advanced Security Module/ASM (formerly referred to as an Exterior Door Kit or EDK) has two status LEDs. Power LED: Located on the side towards the Pure IP Reader-Controller’s pigtail. A red LED indicates 12VDC power is being supplied to the ASM. Communication…
RC-03 Installation Guide
Setup and Configuration » Wiring and Hardware Installation » RC-03 Installation Guide
Here is an installation guide for the RC-03 in PDF format. For information on how to add an RC-03 to Pure Access, please review the Managing Access Points section.
RC-04 Installation Guide
Setup and Configuration » Wiring and Hardware Installation » RC-04 Installation Guide
Here is an installation guide for the RC-04 in PDF format. For information on how to add an RC-04 to Pure Access, please review the Managing Access Points section.
Additional Troubleshooting
Setup and Configuration » Network Configuration and Troubleshooting » Additional Troubleshooting
General Do you have port 55533 open to the internet or at least open to app.pureaccess.com? If you are using the on-premise version of Pure Access, is port 55533 open across your enterprise? How is your latency? If the latency to the app.pureaccess.com site…
Managing Area Administrators
Settings » Areas » Managing Area Administrators
There are two steps to adding an Administrator to an Area: Enable Web Access Grant Area access to the User: Click from the left-side menu. Click Areas from the top navigation. Click next to the Area to which you want to add the Administrator. Select the…
Configuration Process
Settings » Global Settings » Two-Factor Authentication » Configuration Process
To configure and use two-factor authentication, you must: Enable two-factor authentication from the Settings page (under the Global Settings tab) Set up two-factor credentials (for any Card/PIN configuration) Set up a two-factor rule
Active Directory
Settings » Active Directory
Larger* Pure Access Cloud licenses and Pure Access Manager allow for Active Directory integration to manage users and credentials via the AD Connect software. Functionality includes: Creating, updating, or deactivating users in Pure Access based on changes made in…
History Widget
Online Interface » Widgets » History Widget
By default, the bottom widget on every dashboard is reserved for viewing history events. You also have the ability to add an additional history widget in one of the top panels if you prefer to monitor specific users, access points, or events. All history events…
Best Practices
Setup and Configuration » Network Configuration and Troubleshooting » Best Practices
Network If possible, the reader-controllers should be in a dedicated subnet or VLAN. This is not a requirement, but can be considered a best practice for IoT style devices. High traffic devices (such as IP cameras) that share the same subnet as…
Global Settings
Settings » Global Settings
Global Settings are settings that will populate throughout the system, to all Access Points. Best practice is to set these settings before adding any Access Points and before enrolling any readers or other equipment. *Changing any setting on this page requires the…
Multiple Access Point Widget
Online Interface » Widgets » Multiple Access Point Widget
To manage up to 12 readers at once, you can use a “Multiple Access Point” widget. Unlike the Single Access Point widget, this will not show history events. Click on one of the three Placeholder Widget panels. Alternately, hover over and then…
Access Point Groups
Access Points » Access Point Groups
Access Point Groups are used to control a set of Access Points that should all behave the same way (follow the same schedules). You can create a new Access Point Group before adding any Access Points and new Access Points can be added to or removed from the group at…
Access Points
Access Points
Once you have configured your hardware devices with the configuration tool to communicate with the correct domain you will need to add these access points to your Pure Access tenant. For a full tutorial, visit the complete video on Adding Access Points to Pure…
Toggle Credential
Users » Manage Credentials » Special Credential Properties » Toggle Credential
The toggle property allows a credential to “toggle” a door between an unlocked and locked state resembling a physical lock and key. It cannot, however, be used to override an Auto-Unlock nor Auto-Unlock w/ Badge rule. Toggle lock can only reset a toggle…
Installation and Configuration
Settings » Active Directory » Installation and Configuration
In Pure Access, create a new API token and uncheck “Read Only.” This is done from the Settings > API Tokens page. Download and install the latest version of the AD Connect tool located on our support portal or by clicking here. By default, this…
ISONAS Mobile
Users » Manage Credentials » ISONAS Mobile
There are two methods of adding an ISONAS mobile credential to a user: manually and by presentation Prerequisite In order to use the ISONAS Mobile Bluetooth credential, you must first install the Pure Mobile app from the iOS App Store or Google Play Store. Enrolling…
SMTP Configuration (Pure Access Manager)
Getting Started in Pure Access » Pure Access Manager » SMTP Configuration (Pure Access Manager)
In order to configure email/SMTP for receiving alerts, password resets, and web access invitations in Pure Access Manager, please follow the below steps. Note that if you are running PAM 2.12.2, you will need to configure allowed hosts in order for password reset…
Importing Users into Pure Access Manager
Users » Create User » Importing Users » Importing Users into Pure Access Manager
Before continuing, please note that the formatting of the template file, including proper capitalization, is very important. Any incorrect or extraneous information may have unintended results and/or cause the import to fail. If you have any questions or would like…
Badge
Users » Manage Credentials » Badge
There are two methods of adding a badge/fob to a user: manually and by presentation In a tenant not linked with Engage: Enrolling Manually In order to add a badge manually, you will first need to ensure that the bitmask on the tenant is set correctly. !If badges…
Manage Credentials
Users » Manage Credentials
This article contains information on how to add credentials to a user as well as how to modify existing credentials. Navigating to the Manage Credentials dialog: Click the Users tab from the left side navigation: Click next to the user for which you will need to…
Master Credential
Users » Manage Credentials » Special Credential Properties » Master Credential
The master property can be assigned to a badge, keypad code, or mobile credential and allows this credential to do the following: Bypass a locked down access point Bypass a two-factor rule Provides 24/7 “Always” access to doors where user currently has…
Importing Users into Pure Access Cloud (Engage linked tenant)
Users » Create User » Importing Users » Importing Users into Pure Access Cloud (Engage linked tenant)
When a tenant is linked with Engage, all of the steps from the previous article still apply. There is, however, additional credential information that must be taken into consideration so that the badges/fobs can be added successfully. In the user import template CSV,…
Events
Access Control » Events
In addition to your normal weekly schedules, you may wish to set up events. Events are used to override weekly rules. An event can be set for a minimum of one minute up to an entire day. Event Types Lock: locks an access point or access point group (overrides an…
Custom Rule Conditions
Access Control » Custom Rules » Custom Rule Conditions
This is a list of all the possible conditions and actions for Custom Rules. IF An alert is present at an access point There is an unauthorized open alert There is an extended open alert A user’s card is rejected multiple times Rejections/Interval A…
Custom Rules
Access Control » Custom Rules
Custom Rules provide the ability to set IF, THEN actions in the system. This feature allows you to script a process to trigger the desired response to a specific event/action. You will be allowed to choose if an action/event occurs to a specific door, person, or…
AUX/REX Alarm
Alerts » Alert Types and Setup Procedure » AUX/REX Alarm
AUX Alarm or REX Alarm are alerts that are intended to notify the user that an AUX or REX device has been triggered. Physical Requirements To utilize this alert, an AUX/REX device will need to be installed and configured in the access point’s settings. Setting…
Manage Web Access
Users » Manage Web Access
In order to log into a Pure Access Cloud tenant, your user profile will need to be configured for web access and have sufficient user roles assigned. If either of these criteria are not met but your user profile should be able to log in, an Integrator or an…
Bitmasking
Settings » Credential » Bitmasking
Resources Verifying the currently set bitmask. Discover and set a bitmask. Pushing bitmask settings to all readers. Pushing bitmask settings to all readers in PAM 2.12.2 or below. Setting an external keypad site code. Configuring site code on an R-1…
Alert Settings
Alerts » Alert Settings
Click the Alerts tab on the left side navigation. Click the Alert Settings tab. Adjust any of the Alert Settings: Extended Open Threshold: how long a door must remain open before an alert is sent. Default is three (3) seconds. Auto Clear Alerts: choose which…
Standard History Events
Online Interface » Widgets » History Widget » Standard History Events
Icon Event Event Description Schedule Device has been set to return to the scheduled weekly rules. Approve User presented a credential that has been accepted. Admit An admit has been sent…
Extended Open
Alerts » Alert Types and Setup Procedure » Extended Open
Extended Open is an alert that is intended to notify the user that a door was left open after a valid admit. Causes This alert will trigger when a door is open past its latch interval plus the extended open threshold. Physical Requirements To utilize this alert, a…
Pure Access Manager
Application Infrastructure and Architecture » Platform Update Process » Pure Access Manager
Pure Access Manager follows a yearly release schedule with a notification that an update is available. If issues are found in the software, an update will be available for our Pure Access Manager customers free-of-charge. A link will be provided from which the update…
Unauthorized Open
Alerts » Alert Types and Setup Procedure » Unauthorized Open
Unauthorized Open is an alert that is intended to notify the user that a door has been opened without a valid admit. Causes The main cause of this alert would be a forced entry where someone opens the door in a way that breaks the contact on the door position sensor.…
Wiegand Interface Module (WIM)
Setup and Configuration » Wiring and Hardware Installation » Wiegand Interface Module (WIM)
The Wiegand Interface Module (WIM) is an add-on device available from ISONAS. Function: It allows connecting an external, Wiegand-only reader to the serial port on an RC-03. A credential presented on the Wiegand-only reader is treated like a presentation on the…
RMR License
Getting Started in Pure Access » Pure Access Cloud » RMR License
An RMR license will allow an integrator to create and manage subtenants under their parent tenant. Each subtenant will have its own distinct administrators, users, access points, etc. *We advise against using a parent tenant for access control. Please create a new…
Tamper
Alerts » Alert Types and Setup Procedure » Tamper
Tamper is an alert that is intended to notify the user when the reader needs to be visually inspected as it may have been tampered with. In order to reset the tamper alert you will need to re-calibrate the reader’s tamper sensor. Setting the Tamper…
Create Access Point Group
Access Points » Access Point Groups » Create Access Point Group
Navigate to the Access Points page Select then click Create Access Point Group From the Create Access Point Group dialog: Input a name Select an area (if applicable) Input a description (optional) Select an access point or access points that should be…
Migrating from One Tenant to Another
Getting Started in Pure Access » Migrating from One Tenant to Another
There is currently no tool/feature in Pure Access able to migrate tenant information from one account to another. This article will provide a best practice, step-by-step guide on how to move tenant data. This is applicable for moving from one Pure Access Cloud tenant…
Alerts
Alerts
Alerts are used to notify administrators that there is an event in their system that is not following the current rules and may require further investigation. To view/modify your alerts, select the Alerts tab from the left: From here, you can see all alerts…
Additional API Information
Settings » API » Additional API Information
Errors Isonas uses standard HTTP responses to indicate the success or failure of an API request. In general, codes in the 2xx range indicate success, codes in the 4xx range indicate an error that failed because of the the information provided (e.g., a required…
Cannot Log into Pure Access Tenant
Getting Started in Pure Access » Pure Access Cloud » Cannot Log into Pure Access Tenant
If you’re unable to log into your tenant because either your password is not working or it has been forgotten, you will need to click on the Forgot Password link from the Pure Access Cloud login page. Once you’ve filled out the email address associated…
Lock Down
Glossary » Lock Down
When an Access Point is in Lock Down mode, access will be denied to all but Master credentials.
Inviting Users to ENGAGE
Settings » ENGAGE » Inviting Users to ENGAGE
Preconditions: The Pure Access Tenant must have already been linked to ENGAGE. Users must have web access permissions before they can be invited to ENGAGE. Inviting Pure Access Users to ENGAGE In the Pure Access application, Navigate to Settings >…
Fail Safe
Glossary » Fail Safe
Fail safe access points are unlocked when power is removed. Fail Safe will revert to an ulocked state if there is a power outage. Power is applied to lock the access point. Most access points provide free egress whether they are fail safe or fail…
Dashboards
Online Interface » Dashboards
The dashboard in Pure Access allows you to monitor your system in real-time, take actions on specific doors or groups of doors, and provides the ability to search and find events quickly. You can create an unlimited number of dashboards for various…
Migrate Credentials (Legacy to ENGAGE)
Users » Manage Credentials » Migrate Credentials (Legacy to ENGAGE)
After linking an existing tenant (with active credentials) to ENGAGE, each credential will need to be migrated before it will function at an ENGAGE device (Schlage RC, LE, NDE, etc.). Process: Navigate to the Users page Select one or more users with legacy…
Connectivity Test
Setup and Configuration » Configuring ISONAS Devices » Using the Configuration Tool » Connectivity Test
The Connectivity Test is meant to ensure that your network environment is properly configured and ready to add ISONAS devices. This will save time during set up by limiting network troubleshooting and narrowing potential networking configuration changes that may…
Tenant Select
Online Interface » App Bar » Tenant Select
If a web access user has an account in multiple tenants, the Tenants selector will be available. Simply click or tap then make a selection from the list to be redirected to that tenant.
Holidays
Access Control » Holidays
When a day is set as a Holiday, standard Weekly Rules configured with a “Non-Holiday” schedule will be overridden. *If an access point is following a weekly rule that is configured to run “Always”, the door will follow this rule on days set as a Holiday in the…
Areas
Settings » Areas
Areas are “containers” which are used to segment a Pure Access tenant for administration purposes. Areas are not used for designating access control; configuring them is optional. Areas should only be used if administrative segmentation is needed to protect the…
How to Configure Areas
Settings » Areas » How to Configure Areas
By default, every Pure Access tenant is automatically configured with a single area named “COMMON”. In this default state, every object in the tenant (groups, access points, users, schedules, etc.) is automatically added to the COMMON area. Once another area is…
Holidays Report
Reports » Holidays Report
The Holidays report provides an overview of all currently scheduled holidays in the system. This report contains the following information: Holiday name Start date End date Description (can be changed by editing the holiday under Access Control) You can use the…
Send Commands
Online Interface » App Bar » Send Commands
There are multiple commands that can be sent to readers from the App Bar. A Compile command will need to be sent to your devices when changes are made to users, rules, or access points. An Admit, Lock Down, Schedule, or Unlocked command can be sent to individual…
Access Point Groups Report
Reports » Access Point Groups Report
An Access Point Groups report displays which access points are members of which groups. This report contains the following information: Name of access point group Name of access points MAC address Test status (complete/incomplete) This report can be filtered…
Configuring the Advanced Security Module (ASM)
Access Points » Access Point Main Page » Configuring an Access Point » Configuring the Advanced Security Module (ASM)
Navigate to the Access Points page Select next to the Access Point for which you need to configure the ASM, then choose Edit Device Settings Toggle the ASM slider to the on position Note: When using an ASM, the Fail Mode must be set to “Fail…
Setting up Web Access for a User
Users » Manage Web Access » Setting up Web Access for a User
Web access rights allow a user to log into and manage a tenant. Click the Users tab on the left side navigation Select next to the User you want to configure and then choose Manage Web Access Permissions: Select the Web Access slider Enter the email…
Edit User
Users » Edit User
Click the Users tab on the left side navigation. Select next to the User you want to edit and then choose Edit User. Edit the profile as necessary. Drag an image file to the Profile Image area to add a photo. Click .
Two-Factor History Events
Settings » Global Settings » Two-Factor Authentication » Two-Factor History Events
All new two-factor events will be available in your existing dashboard widgets and history reports. When globally enabled, you’ll be able to add or remove two-factor events using filters on applicable widgets and reports. Two-factor history events: Event…
Deactivate Access Point
Access Points » Deactivate Access Point
Method 1 Navigate to the Access Points screen From the access point you wish to deactivate, select the to view more actions Select Deactivate Access Point Method 2 Navigate to the Access Points screen From the access point you wish to deactivate, select the…
Contact Support
Contact Support
Should you run into an issue, you can reach out to our technical support team at (877) 671-7011 Option #2 or by emailing [email protected]. Feature requests can be submitted to [email protected]. This mailbox is monitored by our product…
Special Credential Properties
Users » Manage Credentials » Special Credential Properties
There are five types of special properties that can be set for a credential: Master: The ability to unlock an access point that is in Lockdown; bypass two-factor authentication; grants 24/7 access Toggle: The ability to unlock/lock access points for which the user…
Access Point Admit Widget
Online Interface » Widgets » Access Point Admit Widget
This widget is useful when there is one access point that needs to be opened manually from the system. For example, a receptionist can use this to grant access with the single push of a button. Click on one of the three Placeholder Widget panels. Alternately,…
Add Access Point to Access Point Group
Access Points » Access Point Groups » Add Access Point to Access Point Group
Method 1 Navigate to the Access Points page Select then click Add Access Point to Access Point Group From the Add Access Point to Access Point Group dialog: Select the desired group from the drop-down list Select one or more access points from the drop-down…
User Attendance Report
Reports » User Attendance Report
The User Attendance report displays the “Time In” and “Time Out” activity for users. This reflects the time in which the user first badged in for the day and then the final time their credential was presented (it does not take into account times…
Configuration Settings
Access Points » Access Point Main Page » Configuring an Access Point » Configuration Settings
Important: The following configuration settings are not available for every device. First Person In (Engage devices only): Unlike ISONAS legacy devices, Engage wireless locks and the Schlage RC are not able to utilize the “Auto-Unlock w/ Badge” schedule…
Accepting the Web Access Invitation
Users » Manage Web Access » Accepting the Web Access Invitation
Once an invitation email has been sent, you will need to accept it to confirm your identity and create your password. If you do not already have web access configured for a tenant in Pure Access, it will ask that you create a new password: If you already have…
